Instant Payment E-Alerts FAQs

Body

1. What are e‑Alerts?
Email notifications sent to inform you when money is credited to or debited from your account.
2. What transactions will trigger an alert?
Instant Payments transactions where funds move in or out of your account.
3. What information will the alert include?
A masked account number, transaction amount, sender/remitter details (if available), and Republic Bank SXM contact information.
4. Do I need to take any action when I receive an alert?
No. e‑Alerts are for information purposes only.
5. Are these alerts secure?
Yes. No sensitive information is shared, and Republic Bank will never request your PIN or passwords via email.
6. Can I opt out of e‑Alerts?
Further options will be communicated as the service evolves.
7. Will there be additional alert types in the future?
Yes. Future phases may include balance alerts or unusual activity notifications.